Women Are Speaking Out After They Say A Popular Hair Product Is Making Them Go Bald

“There’s not a day I don’t cry and just keep praying the hair will eventually stop falling out.”

Women say a popular hair care line created by a celebrity stylist in Los Angeles is making them go bald, with hundreds of people joining a class-action lawsuit against the manufacturer.

Women say a popular hair care line created by a celebrity stylist in Los Angeles is making them go bald, with hundreds of people joining a class-action lawsuit against the manufacturer.
Instagram: @wenbychazdean Murphy Rosen LLP

Wen by Chaz Dean promises to be “an industry-changing product line that excludes ordinary shampoo.”

Wen by Chaz Dean promises to be "an industry-changing product line that excludes ordinary shampoo."

Facebook: WENhaircare

Creator Dean believes regular shampoo is harmful to hair.

“What sets Wen apart is its cleansing conditioner, a single-step process that cleanses and conditions the hair simultaneously,” the product’s website says. “The cleansers include a perfect blend of special ingredients, including natural botanicals and herbs, and do not contain sodium laurel sulfate or harsh chemicals.”

The hair care line has been very successful, with Forbes reporting in 2010 that the company had raked in $100 million in just its second year of sales. The company also boasts celebrity fans, like spokesperson Brooke Shields.

The line is owned by informercial company Guthy-Renker, which also owns the skin line Proactiv.

The product also isn’t cheap, costing about $30 a bottle.

Dean himself is a celebrity in his own right, having styled the hair of stars like Alanis Morissette and made appearances on Bravo and other TV networks, according to his bio.

The line is owned by informercial company Guthy-Renker, which also owns the skin line Proactiv.

The product also isn’t cheap, costing about $30 a bottle.

Dean himself is a celebrity in his own right, having styled the hair of stars like Alanis Morissette and made appearances on Bravo and other TV networks, according to his bio.

Instagram: @chazdean

But amid all of the success, a growing number of women are speaking out about what they claim is a horrifying side effect of using Wen: Their hair is falling out.

But amid all of the success, a growing number of women are speaking out about what they claim is a horrifying side effect of using Wen: Their hair is falling out.
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In fact, Wen is currently embroiled in a class-action lawsuit brought by more than 200 people who claim they lost their hair after using Wen’s product.


Facebook: WENhaircare

In response to the claims and the lawsuit, a spokesperson for Wen told BuzzFeed News that the complaints only represent a small fraction of its customers. “[We] intend to vigorously contest the allegations made against our products,” Joe Hixson said.

The group of mostly women, who hail from multiple states, filed the lawsuit in March after they said they suffered “severe injuries” to their head and scalp. Some of the women were representing their children, who are minors.

The parties involved in the lawsuit agreed on a framework for mediation on Dec. 1, but the suit is still ongoing, according to court records.

The women claim that they used Wen’s products after they were promised it was natural and would strengthen their hair. But, instead, their hair began to fall out.

The women claim that they used Wen's products after they were promised it was natural and would strengthen their hair. But, instead, their hair began to fall out.
Murphy Rosen LLP

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